🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough. As a product discovered more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline may not seem like an obvious target for digital platform algorithms. Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an promotional upheaval, where major corporations are allocating substantial funds to content creators and devoting less capital to advertising goods in conventional outlets. A Journey from Drilling to Digital Originally produced in the 1870s by a chemist, Robert Cheeseborough, who saw laborers applying to their skin with a byproduct of the drilling process. Now, a flood of amateur-created clips have recorded its extensive utilization in “everyday tips”. It has been touted as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for noisy doorways. It has even been deployed to prevent the annoyance of chip seasoning clinging to fingers. Capitalising on the Conversation Detecting the product’s new life online, marketers at Unilever amplified the hacks by asking their own scientists to test them and letting the content creators in on the results. Suggestions that it lessened the sting of chili on the mouth were given the thumbs up. Similarly supported were ideas it could extend fragrance and restore leather handbags. Suggestions it could brighten smiles or lengthen eyelashes were debunked. The ‘Digital Ear’ Approach Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has persuaded leaders to turbocharge spending on content creators. This tracking of digital spaces to shape commercial tactics has been termed “social listening”. Unilever's CEO, newly named, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content. Shifting to Modern Engagement The company's social media lead, who is heading the digital initiative, said the company was simply adapting to new ways of engaging audiences. She said engaging on social media “without dampening the fun” was paramount. “How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and sharing usage tips. “There’s this moving away from a broadcast model, where we would just transmit messages … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these audiences appear specific, but they’re not. “Ensuring your product is discussed by consumers, mentioned by individuals, that fosters reliability and pertinence. Creators are critical to that. We’re really scaling this advocacy model.” A Revolutionary Change in Media The strategy reflects dramatic transformations happening in audience habits, with Gen Z and millennial audiences allocating more attention to digital networks than traditional TV, print, or radio. The shift is reflected in falling revenues for TV and print advertising. Across Britain, ad revenues for major broadcasters have fallen by more than £600m in inflation-adjusted terms since 2019. The Creator Economy Boom It also reflects a blurring of media roles as brands effectively act as media producers, collaborating with a multitude of digital creators to enhance their items. Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they’re spending a lot more time on Instagram, TikTok and YouTube than they are watching live TV or reading print. “A lot of brands are telling us people trust recommendations from the personalities they subscribe to compared to commercial messages. This is a persistent pattern.” He added firms may also cut expenditures by investing in creators over expensive broadcast campaigns, which also enables easier content adjustment to see what works. This strategy is expanding. Promotional expenditure on influencer marketing is rising at quadruple the rate than the broader media sector. Across the United States, it has more than doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025. Traditional Media's Continued Place Despite the huge changes, executives said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation. The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ The focus is on who seizes focus … I think there’s 100% a place for them.”