How Undercover Filming Exposed a £28m Timeshare Scam

Prosecutors have labeled it as among the biggest frauds of its nature in the UK.

In all 14 individuals have been convicted for their part in a multi-million pound scheme to swindle over 3,500 holiday ownership holders.

The targets were desperate to get out of long-standing vacation property deals and went looking for help.

The majority were in the age range of 60 and 80. Over 500 of them surrendered over £10,000, and one handed over more than £80,000.

Those targeted were exposed to aggressive sales meetings extending for six hours. They were financially worse off, possessing useless fake "credits" and continued to be locked into costly holiday ownership agreements they frequently were unable to use.

The Company Central to the Scam

The business at the centre of the scheme was the organization in question. They accepted customers' funds to fund the owners' opulent standard of living of private schools, luxury homes and personal aircraft.

The man at the helm of the organization, the company director, was handed a seven-and-half year jail time in January for deceptive scheme.

In the latest development, his wife another individual was among the last group to hear their sentences.

She received a two-year long deferred imprisonment at the London court after admitting illegal fund handling.

The outcome represents a extended wait and signifies a significant success for the individuals who testified, the police and legal representatives.

The Way the Inquiry Started

I first heard about the firm was in the mid-2016. The position was in the research department of a media outlet, making documentary shows.

A friend mentioned that his parent had inherited the rights of a vacation unit in a European resort and, after years of holidays, had begun looking to get out of the deal.

It is important to recall how common holiday ownership had evolved with UK travelers in the eighties and nineties.

Vacation properties enabled people to access the equivalent unit annually, or exchange their vacation periods with other owners who had units in other resorts. About 600,000 sun-lovers took up that opportunity.

The early surge was paired with a numerous stories about rip-off merchants deceptively promoting units. They were regularly featured on consumer broadcasts.

The common timeshare contract tied investors in for decades.

In that period, those owners who had enjoyed their regular accommodation in the resort for decades were getting older, and a large proportion were looking to end their association to their vacation investments.

A number had declining mobility and couldn't get to their apartments. Some just believed they'd enjoyed sufficient use from them. And a portion had passed away, in frequent situations leaving their heirs to take over the agreements - along with their regular contributions and upkeep costs.

The Undercover Operation Develops

It was at this point the family member had found herself. She looked online for answers and discovered the company, a firm whose website claimed to release her from her contract.

Yet, having submitted funds and scheduled a consultation with them, her family smelled a rat.

Subsequent checking showed numerous individuals saying they had submitted funds and got nothing in return. Indeed, they had been left out of pocket. Significant sums.

The reporting group commenced probing what was going on. It soon emerged that there were questionable operators working within the holiday ownership market.

A legal professional had many grievance cases preparing to take action against SMT.

The team interviewed people who had used the firm and they each reported similar experiences. They believed the business would acquire their investment from them but when they attended a meeting (for which they made an advance payment) they were told there was no potential buyers.

Instead, they were encouraged - indeed pressured - to invest additional funds acquiring "Monster Rewards", linked to the business's umbrella group, Monster Travel.

The nature of these rewards was somewhat vague. They sounded like a form of credit, offering discount travel and services and shopping deals.

And they were apparently "tradable" with fellow investors, some time down the line.

Investing money at the time would result in an future return that would offset the company's charges and result in the timeshare holder with a gain, freed at last from their troublesome agreement.

An unrealistic promise? Certainly, that proved correct.

A 'Deceptive Tactic'

If these accounts were true, this was a large-scale fraud.

This is known as a "bait-and-switch."

A business - specifically SMT - "attracts the client by advertising a defined offering only to then state it cannot be provided, pushing the client towards a different, lower-quality product or service.

This is against the law. Armed with all the testimony we had gathered, we presented the rationale to discreetly video one of the organization's sessions.

The process requires commitment, energy, and clear arguments for why this is the only way to obtain the information required to prove wrongdoing.

With approval secured, our limited crew organized a meeting with one of the company's representatives in Stratford-Upon-Avon.

Pretending to be a potential client wanting to get his mum out of her timeshare contract|holiday ownership agreement

Amanda Ryan
Amanda Ryan

A professional poker player and analyst with over a decade of experience in online tournaments and strategy development.